Bryan Douglas-Dala, Core Contact Managing Director
With over 20 years experience at the forefront of the contact centre business, Bryan leads the Core Contact teams, retaining a hands-on, fully operational approach.
A specialist in contact centres delivering value for the publishing, membership organisation and insurance industries, Bryan’s strategic approach to outbound sales and subscription management has led to the development of a series of unique customer service and new business acquisition models that have delivered outstanding results for clients.
Gary Hockenhull, Call Centre Manager
A sales professional with advanced knowledge of all aspects of the call centre operation.
Gary is constantly adapting our centre to ensure that Core continues to provide a market leading service. His technical ability to develop Core’s existing customer management platform allows us to continue to bring innovation to the sector and ensures you remain ahead of the competition.
David Norman, Account Manager
An experienced telemarketing professional, David has built an enviable track record underpinned by a proven ability to maximise end value for the client.
David applies a range of innovative management techniques most suited to a client’s needs that are often considered groundbreaking in our industry.
Peter Stanley, IT Analyst
Data handling and analysis specialist Peter has over 20 years experience within the industry, constructing and managing CRM membership and subscription databases with transaction volumes exceeding 8 million each year.
Peter also plays a key part in investigating new technological breakthroughs that may advanceor add value to our service range.
Sue Thompson, Customer Relationship Manager
Sue has been central to the development and running of Core’s subscription systems for more than 10 years. Her detailed understanding of customer campaigns and data handling are integral to delivering value to clients’ customers. Sue’s customer relations team are praised for their interpersonal skills and consistently high level of customer feedback, managing over 7,000 calls and emails each month.
Alex Murphy, Quality & Fulfilment Manager
To deliver successful campaigns requires attention to detail across all client activities. Alex runs Core’s fulfilment and handling services and is experienced in minimising delivery times to customers in conjunction with other campaign planning. He also specialises in ensuring all aspects of each campaign deliver closely controlled quality targets across the business.