Core Contact, part of the Newhall Group, is committed to protecting your privacy. We are also committed to providing you with the very best experience we can. Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.
Call Recording Policy
Our call recordings are held and may be stored for a period of up to 48 months. The call recordings are used for training, monitoring and Quality Assurance purposes. In addition to this, the call recording may be used as a clarification of the conversation held and any verbal agreements that have been entered into. Upon request, call recordings may be shared with the client we represent.
In accordance with our requirements under the Data Protection Act 2018 and the GDPR 2018 regulation, we will adopt appropriate security procedures to help prevent unauthorised access to your information.
We are committed to keeping the data you provide us secure and takes reasonable precautions to protect your personal information from loss, misuse or alteration, including limiting the number of people who have physical access to our database servers and password protections that guard against unauthorised access. All our employees or partners who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our site visitors’ personal data.
What information do we collect?
Core Contact collects information in several ways from different parts of our website. Core Contact collects information if you are required to register on any part of the website. We may ask for your name, email address, address, postcode, country and age information. The more information you share with us (and the more accurate it is), the better we are able to enhance and customise your experience on our site.
We use personal information in the following ways:
• To enable us to process, validate and verify e-mail alerts, subscriptions or any other service we provide to you.
• To notify you of new events, promotions and services from us and other partners.
In addition to the information we collect upon your initial registration with our site, we may ask you for personal information at other times, including (but not limited to) when you make a purchase through our online store. For example, when you make a purchase through our online store, we collect several items of personal information, including your billing and shipping address, telephone number, credit card information, and any other information necessary to complete the transaction. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use this information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
We collect, store and process your information on servers primarily located in the United Kingdom but also elsewhere in the European Economic Area. Due to contingency requirements, payments may be processed on servers based in the USA which is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Neither we nor the payment processor retain your credit card information.
You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will Core Contact be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.
What information do parties other than Core Contact collect?
Which third parties do we work with?
International Multimedia Entertainment
Mills and Boon
Noble Systems UK
What are “cookies” and how do we use them?